If you want to go “All-in” with using AI for your Modern Workplace as well as in your services and product offerings then this workshop is the right approach for you.

As the former Strategy Lead for the Modern Workplace at Microsoft, I’ve witnessed firsthand the transformative impact of AI. AI is not just about automating tasks; it’s about augmenting human capabilities, empowering individuals to focus on more creative and strategic endeavors.

We will speak to how AI can be used throughout the modern workplace, including product development, sales, marketing, and customer support.

We will also speak about how businesses can build a roadmap to incorporate these tools into everyday processes and structure businesses and operations to best take advantage of AI technology.

You can download our handout:  Your Modern Workplace in Times of AI

Digital debt is costing us innovation

We’re all carrying digital debt: the inflow of data, emails, meetings, and notifications has outpaced humans’ ability to process it all. And the pace of work is only intensifying. Everything feels important, so we spend our workdays trying to get out of the red.

Nearly 2 in 3 people (64%) say they struggle with having the time and energy to do their job—and those people are 3.5x more likely to also struggle with innovation and strategic thinking. And nearly 2 in 3 leaders (60%) are already feeling the effects, saying that a lack of innovation or breakthrough ideas on their teams is a concern.

There are only so many minutes in the day—and every minute we spend managing this digital debt is a minute not spent on the creative work that leads to innovation. In a world where creativity is the new productivity, digital debt is more than an inconvenience—it’s impacting business

© 2023 Work Trend Index: Annual Report

There’s a new AI-employee alliance

While 49% of people say they’re worried AI will replace their jobs, even more—70%—would delegate as much work as possible to AI to lessen their workloads

And it turns out people are looking for AI to help in almost every aspect of their work. Not only did 3 in 4 people tell us they would be comfortable using AI for administrative tasks (76%), but most people also said they would be comfortable using it for analytical (79%) and even creative work (73%).

People are also looking for AI to assist with finding the right information and answers they need (86%), summarizing their meetings and action items (80%), and planning their day (77%). And the AI optimism doesn’t stop there. People also believe it can enhance creativity, from formulating ideas for their work (76%) to editing their work (75%).

The more people understand AI, the more they see its promise to help with the most meaningful parts of their jobs.

Artificial intelligence (AI) is rapidly transforming the modern workplace

  • Product development: AI can be used to automate tasks such as data collection and analysis, which can free up product developers to focus on more creative and strategic work. AI can also be used to generate new ideas and concepts, and to test and refine products before they are released to market.
  • Sales: AI can be used to automate tasks such as lead generation and qualification, which can free up sales representatives to focus on building relationships with customers and closing deals. AI can also be used to personalize sales pitches and to predict which customers are most likely to buy.
  • Marketing: AI can be used to automate tasks such as content creation and distribution, which can free up marketing professionals to focus on more strategic work. AI can also be used to target marketing campaigns more effectively, and to measure the effectiveness of marketing campaigns.
  • Customer support: AI can be used to automate tasks such as answering customer questions and resolving customer issues, which can free up customer support representatives to focus on more complex and challenging issues. AI can also be used to provide personalized customer support, and to anticipate customer needs.

These are just a few examples of how AI is being used in the modern workplace. As AI continues to evolve, we can expect to see even more innovative and effective applications of AI in the workplace.

How to implement AI at the organizational level

Here are some of the steps involved in implementing AI at the organizational level:

  • Define your goals: The first step is to define your goals for implementing AI. What do you want to achieve with AI? Do you want to improve customer service, increase sales, or reduce costs? Once you know your goals, you can start to identify the right AI solutions.
  • Assess your data: AI solutions rely on data, so it’s important to assess your data before you start implementing AI. What data do you have? Is it clean and accurate? Do you have enough data to train AI models?
  • Choose the right AI solutions: There are many different AI solutions available, so it’s important to choose the right ones for your needs. You should consider the size of your organization, your budget, and your specific goals.
  • Implement the AI solutions: Once you’ve chosen the right AI solutions, you need to implement them. This may involve integrating the solutions into your existing systems, training your employees on how to use them, and monitoring their performance.
  • Measure the results: Once you’ve implemented AI, you need to measure the results. Are you achieving your goals? Are you improving customer service, increasing sales, or reducing costs? If you’re not seeing the results you want, you may need to adjust your approach.

Implementing AI at the organizational level can be a complex process, but it can also be a very rewarding one. AI has the potential to transform your organization, so it’s worth taking the time to do it right.

Ways that businesses can structure their businesses to best take advantage of AI technology

  • Create a culture of innovation. This means encouraging employees to think outside the box and to be open to new ideas.
  • Invest in training. This will help employees to learn how to use AI tools and to understand how AI can be used to improve the business.
  • Create a data-driven culture. This means collecting and analyzing data to make informed decisions.
  • Partner with AI experts. This can help businesses to get the most out of AI technology.
  • AI is a powerful tool that can be used to improve efficiency, productivity, and customer satisfaction.

By following these steps, businesses can build a roadmap to incorporate AI tools into everyday processes and structure businesses and operations to best take advantage of AI technology.

Implementation support

At DTPA, we look forward to supporting your implementation of Microsoft 365, Copilot, AI and helping you realize the full potential of this innovative technology. Together, we can transform the way you work and take your productivity to a new level.

Contact us today to learn more about how AI can help drive your business forward. We are your trusted partner on the road to digital transformation. You can reach us by eMail at martin.arnold@dtpa.tech or by phone +49 2236 322001. You are also welcome to contact Martin Arnold directly on mobile +49 1573 3706464.